A. Old versions of OpenWebmail have security issues when used with cPanel, but it is possible for it to return in the future, as the security issue seems to have been resolved. Currently, you have a choice between three other great webmail modules: Neomail, Horde or Squirrelmail. Try each of them out, as everyone has different comfort levels with each of these webmail modules.

A. An online version of the manual is available here (http://www.cpanel.net/docs/cpanel). The interface is quite self-explanatory, but you can always ask for assistance by emailing us your concern. We can always do some of the modifications for you. For more thorough issues, you can also go to cPanel's forum section. Finally, a PDF version of the cPanel instruction manual is available here (608k zipped).

A. There is an inherent flaw in cPanel's email account handling (at least in the case of CentralHostOffice's cPanel installation). For example, if your admin login is "master", you will not receive email sent to "master@yourdomain.com" unless you create a another email account named "master" in the Mail > Manage page. The two "master" accounts will be treated as two different accounts.

A. You can set your domain to reject all incoming email without proper recipients, but you must then create an email account for your master cPanel account should you wish to use such master cPanel account to receive email. Go to "Default Address" under cPanel's email feature and set the address to ":fail: no such address here". Voila, no more random emails.

A. We can't move the email still stored in your old server, but we can easily move all the contents of your actual website if you have shell access at the old site. It's just a matter of ZIPping them up (.tgz format) and sending the ZIPfile to your new site via FTP.

A. When logging into your email account, make sure you include the complete domain with your username, in the format "username@domain.com". At the webmail software option page you will see the option to change your password. This option does not appear if you do not include your domain name during login.

A. Many admin accounts are provided jailshell access to their own directories. We strongly recommend use of SSH clients such as PuTTY to get into shell accounts. Make sure you're using Port 22 (SSH protocol).

A. Modules may be activated from your control panel. Each site must activate its own modules. Each module uses one MySQL database. Do analyze your needs before installing modules, as you have a limited number of databases. Modules are found either in the main menu of the control panel, or inside the Fantastico section. Again, the modules are there -- you have to install them to be able to use them.

A. Note that using any one of these will add some load on the server, but if you really have to, go to MIME Types in your control panel and add Mime Type "application/x-httpd-php" and "text/x-server-parsed-html", both with extensions "html htm".

A. We can provide you a 2MB parking page with 40MB of bandwidth. This will allow you to put up your logo and email address at the very least. For all domains that are registered through us, we will manage DNS entries for you, including modification of contact details and server addresses. We can also be your DNS server if your webhost does not provide you such service.