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| Frequently Asked Questions This FAQ applies only to hosting clients under the human-assisted service.
Domain and hosting clients using the Self-Service E-store may
visit the E-Store's KnowledgeBase.
Q. How do I log into my Control Panel?
A.
Q. How do I log into the Webmail interface?
A.
Q. What happened to OpenWebmail?
A. OpenWebmail and Neomail will no longer be offered as their security issues under cPanel could not be resolved.
Currently, you have a choice between three other great webmail modules: Horde, Squirrelmail or Roundcube. Try each of them
out, as everyone has different comfort levels with each of these webmail modules.
Q. I am a site administrator. Where can I learn to use
cPanel?
A. An online version of the manual is available
here (http://www.cpanel.net/docs/cpanel).
The interface is quite self-explanatory, but you can always ask for assistance
by emailing us your concern. We can always do some of the modifications
for you. For more thorough issues, you can also go to
cPanel's forum section. Finally, a
PDF version of the cPanel instruction manual is available
here (608k zipped).
Q. I am a site administrator. Where can I read my admin
emails?
A. cPanel separated hosting access usernames from usernames within domains. Therefore you will need to create an email account
separate from the cPanel access username assigned to you.
Q. How can I reject all emails that are misdirected or
obviously being spammed to my domain?
A. Go to "Default Address" under cPanel's email feature and set the
address to ":fail: no such address here". Voila, no more random emails.
Q. I am migrating from another webhost. What's the easiest
way to transfer my website to Central Host Office?
A. If the other server is also cPanel, we'll move everything including emails. Otherwise,
we can only move whatever's in your site that can be transfered via FTP.
Q. How do I change my email address' password?
A. The option to change password appears in the webmail interface options page.
Q. Do I have shell access? How do I use it?
A. Please email us to request for shell access. Shell access is restricted to reduce security risks,
and we definitely do not use port 22 for SSH access.
Q. Where are the modules you promised in the Hosting Plans section?
A. Modules may be activated from your control panel. Each site
must activate its own modules. Modules usually use one or more MySQL database. Do
analyze your needs before installing modules, as you have a limited number of
databases. Modules are found either in the main menu of the control panel, or
inside the Fantastico section. Again, the modules are there -- you have to
install them to be able to use them.
Q. I use Server Side Includes (SSI) but I also want to use
PHP. How can I use both at the same time?
A. Note that using any one of these will add some load on the
server, but if you really have to, go to MIME Types in your control panel and
add Mime Type "application/x-httpd-php" and "text/x-server-parsed-html", both
with extensions "html htm".
Q. I only availed of domain registration. There is still no website,
no nothing. What else is included with your domain registration service? Do I
get a parking page?
A. We can provide you a 4MB parking page with unlimited data transfer.
This will allow you to put up your logo and email address at the very least.
For all domains that are registered through our human-assisted section, we will manage DNS entries for
you, including modification of contact details and server addresses. We can
also be your DNS server if your webhost does not provide you such service.
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